
SECTION 2: RESPONSE C
Incorrect
Response 鈥淏鈥
鈥擳o tell the student her grades over the phone only after she has accurately provided you with the information that verifies her identity can also be a correct response only if you are able to verify, with certainty, the student鈥檚 identity by their responses to a combination of questions, such as their:
- Student identification number
- Date of birth
- Parents鈥 names
- Classes completed and grades
- Current class information such as the date, time, instructor, and building
We recommend you document what information was released, and how it was released, with your name, the date, and time you provided the information to the student. The note should then be filed in the student鈥檚 folder, which is maintained by Records and Advisement, for further reference and documentation.